SIGNAGE & INFORMATION

Transport Systems
Presented By:
Amulya Pothkanuri ; Gnana Kruba ; Muzamil Hussain ; Shreya Mor
Introduction

Bus terminal infrastructure planning is not just about provision

of requisite facilities, but also about how these facilities serve
the terminal users Real-time information Dynamic journey
Real-time information
at planners & Vehicle Stop
in vehicles
stations/terminals/stops Announcement
Supporting infrastructure refer to the additional facilities which
aid in enhancing user experience, efficiency, and attractiveness
of bus terminal.

These include provision for feeder infrastructure, seating,

landscaping, lighting, way finding (Passenger Information Systems Traveler
(PIS), signage and marking), public art, and breakdown services. Traveler information on information
PC/Internet on
A wide range of information such as timetables, signs phones/PDAs
information and information call centers is provided at Transit
stops.

ITS Applications extend the traditional information in three

main ways:
Alert services &
• Electronic information channels, including internet and Emergency/incident
personal mobile devices
• Real-time information advice
• Computer-assisted information searches
Signage & Information Systems

Dynamic Static
Public Information Bus Information Static / Planned Information
Systems (PIS) Systems (BIS)
Provides real time passenger Provides information • Available traditionally in printed form though route network maps,
information. Includes required by bus staff i.e.
• Bus arrival & departures drivers and conductors. timetable booklets, name signs and/or pictograms at stations and
(expected) Includes stops etc.
• Bus location & status • Bus parking
updates information • This information is also available through dedicated national and local
• Schedule data • Schedule of bus telephone services.
• Timely announcements entry & exit in the
terminal • In many areas, static information is now being made available
• Route & trip electronically through websites or over mobile phone services
information
(typically via SMS).
• Help in solving operating problems, and in adopting
• Information is also being increasingly provided in audio format, both
appropriate new technologies to introduce innovations
into terminal infrastructure. on bus and within terminals.
• Ensure real-time arrival information for users, saving
• Public address systems, usually but not always automated, will typically
their time and improving the terminal’s performance,
along with helping improve overall system efficiency give next service announcements at terminals and next stop
and increase service frequency.
announcement on-board buses
Information Distribution Framework

The information distribution framework can be broadly divided into two contexts - off board information and on board
information

Off board information is provided to passengers at the terminal. Usual up to date predictions provided include
(Passenger Information System 2015):
• Which route is operated by the next bus to arrive, including its expected departure time and destination.
• When the bus will arrive.
• How closely is it running to its schedule.
• Similar information for the subsequent few services
• General advice (on current travel disruptions) that may be useful to the passenger in understanding the implications for their travel
plans

On board information is provided to passengers after boarding the bus. This includes (Passenger Information System
2015):
• What is the next station or stop.
• When is the expected time of arrival at the next station or stop.
• How closely is the bus running to its schedule.
• Advice on connecting services.
Information medium implemented in bus terminals

1. Real-time arrival information.

2. Electronic schedules and route information.
3. Interactive information displays.
4. Payment and smart card payment kiosks.
5. Audible signage.
6. Wireless connectivity for arrival and scheduling information.
7. Cameras and emergency call stations.
8. Electronic driver-to-waiting passenger communication.

In recent years, new electronic technology has been developed to provide improved traveler information. Information
may be delivered via any electronic media, including:
1. Telephone (either a manned bureau service or an automated answering system).
2. Touch screen kiosks for self-service (e.g. in customer offices).
3. Internet through a website.
4. PDA or mobile phone (typically using SMS or WAP).
5. LED displays and screens inside terminals
Costs & Benefits of Information at Transit Stops

Potential cost of providing information can be divided into 4 categories:

1. Investment Costs
2. Reinvestment Costs
3. Maintenance And Operating Costs
4. Marginal Cost Of Public Funds

The benefits of providing information at transit stops are:

1. Reduction of dwell time
2. Reduction of passengers’ wait time
3. Increasing passenger satisfaction
4. Increasing the total number of passenger
5. Increased terminal efficiency
6. Increased attractiveness
 1. GSRTC Bus station: GITA MANDIR

Type of information available for passenger in bus Passenger Information Platform identification Wayfinding:
station: Display System (PIDS)
Paper signages displays Wayfinding signages shows
1. Passenger Information Display system (PIDS)
Display of real-time information related respective platform number and special event wayfinding, entry
2. Platform identification
to travel like Date, Hour, Route, the destinations directions for users.
3. Wayfinding
4. Signages: regulatory, advertising, safety and security Current station, bus arrival information
5. Temporary signs and banners & platform number.
6. Bus fare and ticket counter

Type of information available in bus:

1. Passenger Information Display system (PIDS)
2. Bus number
3. Origin and destination.

Temporary signs and

banners:
Boards and time table - These Regulatory Signage's Advertising Safety and security
temporary banners include signage:
platform details for destined Regulatory signs guide patrons in safe Advertising frames on the walls
places use of system. Regulatory signs across the platform and columns.
Warning signs include signage
announce regulations and subsequent These frames are typically
for passenger safety.
penalties. square and uniform in size.
Bus fare and ticket
counter:
Ticket counter counter allows
the passenger to buy tickets
and to know about the bus
fares and platform numbers
I1. BRTS Bus Stop

Type of information available for passenger in bus Passenger Information Route maps: Wayfinding:
stop : Display System (PIDS) :
Graphic representations of the Signage on local streets to
1. Passenger Information Display system (PIDS)
Display of real-time information related sequence of stops and bus route include signage for drivers,
2. Wayfinding
to travel like Date, Hour, Route, can help passenger to pedestrians, and bikers. Develop
3. Route maps
Current station, bus arrival information understand the BRTS system. this signage in collaboration with
4. Advertising and concession signage's
& platform number. local jurisdiction.
5. Bus fare and ticket counter
6. Platform identification
7. Station identification & Regulatory signs
8. Tactile paving

Tactile paving :
Tactile are provided for the safety of visually challenged
passengers in order to provide universal access in BRTS
stop. This kind of information is the most important and
need to be provided at all public transit stops to support
visually impaired passengers
Ticket counter & Platform Advertising Signage’s :
details:
Grouped in areas such as Entry & exit restrictions and
Helps in identification of platform trackway wall, typical, and other signage's related to bus
numbers and buy tickets concourse walls, as approved. stop name etc.
III. Maninagar Bus Terminal IV. Nehrunagar Bus stop

Type of information available for passenger in bus terminal : Type of information available for passenger in bus stop :

1. Maninagar terminal had information for the offices on the 1. The information related to bus time and the schedules were
terminal. mentioned, close to the counter.
2. Parking was prohibited in front of the terminal. 2. Lack of multi screens which are also readable from a distance.
3. Signage's for drinking water were placed. 3. The fare for each trip was mentioned on a board.
4. Lack of information for the bus schedules and fares. 4. Signage's for no parking in front of the terminal were placed.
 V. Ahmedabad Railway Junction & Maninagar Railway Station
Directional/ Way finding Information

Exit Sign. All exit signs are inscribed on red

background.

Way finding boards directing the passenger to platforms and

other different areas of the railway station.

Different Services Signage directing to

police post
V. Ahmedabad Railway Junction & Maninagar Railway Station

Spot Information

Commemorative Plaque

Wi-Fi
Hotspot

Vehicle related information in the parking Each room has signage giving the Customer Commitment Charter
area. information regarding occupant
administration.
 V. Ahmedabad Railway Junction & Maninagar Railway Station

Train related Information

Electronic display of
train status showing
details like train code
no., schedule, expected
time, departure time and
platform number.

Train Time table is fundamental piece of information Display fixed to ceiling of overpass corridor Display at platform
provided at every station. It conveys the information
regarding Train No, Days running etc.
V. Ahmedabad Railway Junction & Maninagar Railway Station

Advertisements

Advertisement hoardings near the entrance to Advertisement hoardings in parking area visible from the entry and exit gates.
the railway station.
Matrix – Comparison

Elements Bus Stop - AMTS Bus Stop - BRTS Bus Terminal - Bus Station – GITA
Maninagar Mandir
Stop identification

Route Numbers

Next Trip Instructions

Route Descriptions

Route Maps

Timetables

Real Time Signs

Fare Information

General Passenger
Information
Accessibility Information

Pedestrian Guides

Special Services
Conclusion

• Intelligent transportation systems (ITS) have become common in public transport (PT) systems, particularly providing real time
passenger information (RTPI) systems
• Real time passenger information system is one of the key element of promoting public transport
• For the successful implementation of real time passenger information systems, various components should be considered, such as:
passenger needs and requirements, stakeholder involvement, technological solution for tracking, data transfer, etc.
• As bus terminals are a part of public infrastructure, ITS facilities should be implemented considering usability by physically
challenged travelers (visual or hearing impaired). Thus, information distribution should comprise visual, voice, or touchable media
• Considering language diversity in India, the ITS installed in the terminal should provide information in multiple language

References

• Bus Terminal Design Guidelines, SGArchitects, Delhi

• Marko elan et al 2017 IOP Conf. Ser.: Mater. Sci. Eng. 245 042008 “Bus-stop Based Real Time Passenger Information System – Case Study Maribor”
• Toolkit on Intelligent Transport Systems (ITS) on Urban Transport
THANK YOU