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Salma - CV

Salma Abdeldayem Ibrahim is a BSC graduate in Mass Communication from Cairo University, with a good general grade and a strong background in customer service and sales. She has worked at Altjari Bank and Ali Alghanem Sons (BMW), demonstrating skills in customer relationship management and service delivery. Salma is proficient in Arabic and English, with good computer skills and various relevant courses completed.

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80 views2 pages

Salma - CV

Salma Abdeldayem Ibrahim is a BSC graduate in Mass Communication from Cairo University, with a good general grade and a strong background in customer service and sales. She has worked at Altjari Bank and Ali Alghanem Sons (BMW), demonstrating skills in customer relationship management and service delivery. Salma is proficient in Arabic and English, with good computer skills and various relevant courses completed.

Uploaded by

salmaabdeldayem227
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

SALMA

ABDELDAYEM
IBRAHIM
PROFILE
• Good communication and Selling
EDUCATION
skills and interpersonal relations.
Degree: BSC of Mass communication (English Section)
•Ability to adapt to different business
University: Cairo University
environment.
General grade: Good
•Creative, flexible, and dynamic.
Graduation year: 2014
•Self-motivated and ambitious.

CONTACT
WORK EXPERIENCE
PHONE:

+965 55999 183 Customer Service - Altjari Bank from 2020 Till Now

EMAIL: - Deliver qualitative service to customer.


[email protected] - Respond to customer inquiries.
- Build Customer relationship.
PERSONAL DATA - Promote customer products and services.

Nationality: Egyptian Customer Service - Ali alghanem Sons (BMW) from 2019 to 2020
D.O.B: July 1st 1992
social status: Single - Answer calls and direct customers to appropriate department.
- Handle customers requests.
- File and maintain records.
LANGUAGE & COMPUTER
Sales executive in MISS PLATINUM health club - KW from 5/19
Arabic: native language
- Develop sales strategy by contacting prospect client and arranging
English: Good (reading, writing &
one to one appointment with them.
speaking)
- Doing market research to identify new prospect client.
- Prepare and deliver appropriate presentations on product and
Computer: good command of
services.
Windows, Microsoft office & internet
Customer service specialist – Vodafone Egypt (6/2015 – 11/2018)

- Answering customers inquires.


- Resolve customers’ complain.
COURSES
- Administration skills program, Knowledge academy.

- International computer driving license (ICDL).

- English general course.

- Job fair organizer with YallaWork at Cairo university.

- Delegate in STP event “career mart”.

References are available upon request.

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