You and some friends had dinner in a restaurant a few nights ago.

The service at the

restaurant was terrible and the food was bad. You and two friends had severe stomach-
aches the following day. The food was also overpriced. Write to the manager of the
restaurant and explain these problems. Give any details that you think are relevant.
Ask the manager to do something about the situation. You should write at least 120
words. You mustn't include your name or address.

1. Dear Sir or Madam,

I am writing to express my profound disappointment with the experience my friends and I
had at your restaurant last Saturday evening.
Despite having heard positive feedback about your establishment, our visit turned out to be
deeply unsatisfactory. Firstly, the service was extremely slow and inattentive. We waited
over 40 minutes before our order was even acknowledged, and throughout the evening, the
staff appeared indifferent and unprofessional.
More alarmingly, the food was not only bland and poorly presented, but it also caused
serious health issues. The following day, two of my friends and I experienced severe
stomach-aches, which we strongly believe resulted from the dishes consumed at your
restaurant. Considering the premium pricing on your menu, this level of food safety and
quality is completely unacceptable.
To make matters worse, the overall bill was disproportionately high, making the experience
even more disappointing. As a paying customer, I expected a far higher standard of both
service and hygiene.
I urge you to take immediate action regarding this matter. I believe a formal apology and a
full refund are appropriate responses. Additionally, I strongly recommend that your staff
receive proper training and that food hygiene protocols be reviewed to prevent similar
incidents in the future.
I look forward to your prompt response.
Yours faithfully,
A concerned customer → 10/10
2. Dear Sir or Madam,
I am writing to lodge a formal complaint regarding the profoundly disappointing
experience my companions and I encountered at your restaurant on the evening of [insert
date].
Firstly, the level of service provided was utterly substandard. We were made to wait an
unreasonable amount of time before our order was even acknowledged, and the staff
appeared inattentive, unresponsive, and, frankly, unprofessional throughout. Such
conduct is unacceptable for any establishment claiming to offer quality dining.
More alarmingly, the food served was poorly prepared, unappetising, and, as we later
discovered, potentially contaminated. The following day, three of us suffered from severe
stomach-aches, which we strongly believe were the result of consuming your dishes. Given
this, I must question the hygiene practices currently in place.
Additionally, the prices charged were exorbitant considering the lacklustre quality of both
the cuisine and the service. The experience left us feeling not only disappointed but also
deeply appalled by the disregard for customer well-being.
In light of the above, I respectfully request a full refund for the meal and a formal apology
from management. Furthermore, I urge you to implement immediate corrective measures,
including stricter hygiene controls and comprehensive staff training, to prevent such
incidents from recurring.
I expect a prompt and serious response.
Yours faithfully,
A dissatisfied customer → 9,5-10/10

You should spend about 20 minutes on this task.

You have applied for a job helping out at a summer camp for children,and you have just
received a letterfrom Mrs.Janes asking you tocome for an interview.Read part of
thebetter from herbelow.
“Your application made a very good impression on us,and we
would like to invite you to come for aninterview.We will
beholding the interviews onthe firstand second weekends in
April.Are you available foreither ofthese weekends? As you
know,our headquarters is located in the Zura ParkCenter.We
will holdthe interviews there,andalthough we realize that this is
a long way for interviewees,we think it is important for you to
see ourlocation and facilities first hand.Of course,we will pay
foryour travel expenses. Finally,we would llike to know whenyou
would be available to startwork.Welook forward tomeeting
you,and please let us knowif you have anyquestions.”
Write a letter responding to Mrs.Janes.You should write at least 120 words.You are not
allowed to include your name or address.

1. Dear Mrs. Janes,

I am writing to express my sincere gratitude for your kind invitation to attend an interview
for the summer camp assistant position. I am pleased to accept and would be delighted to
meet with your team.
Regarding the proposed dates, I am available on the first weekend of April and would
appreciate it if you could confirm the exact time and schedule at your earliest convenience.
Should the need arise, I am also prepared to make adjustments to suit the camp’s
requirements.
I am equally grateful for your offer to reimburse travel expenses. Kindly advise whether I
should arrange the travel independently and submit receipts, or if any specific procedures
should be followed.
As for my availability to commence work, I would be able to start immediately after April
15th, following the completion of my academic obligations. I remain fully committed to
supporting the camp’s objectives and contributing to a safe and engaging environment for
the children.
Please do not hesitate to contact me should any further information be required in advance
of the interview. I look forward to meeting you in person and learning more about your
organisation.
Yours faithfully,
A prospective candidate

2. Dear Mrs. Janes,

Thank you for your email and for the opportunity to be considered for a position at your
summer camp. I truly appreciate your kind words about my application and I am very
pleased to accept your invitation for an interview.
In terms of availability, I would prefer to attend the interview on the first weekend of April,
as I have prior commitments on the second weekend. However, I am willing to adjust if
necessary and would be grateful if you could confirm the exact time and date.
I also appreciate your offer to cover travel expenses. Please let me know whether I should
arrange the journey myself and submit the receipts, or if bookings will be handled on your
end.
As for my availability to begin work, I will be free to start immediately after April 15th, once
my university semester concludes. I am enthusiastic about the role and eager to contribute
to the program from the outset.
Should you require any additional information or documents prior to the interview, please
do not hesitate to get in touch. I look forward to meeting you and learning more about the
camp.
Yours sincerely,
A prospective applicant

One of my hobbies is watching TV. There are many fantastic programs for me to watch.
Sometimes I can spend my whole day watching TV. Could you tell me about TV in your
country? Are the programs interesting to you? What is your best favorite TV program?
What is that program about? How much TV do you watch every day? Do people in your
country watch so much TV these days? I'm looking forward to hearing from you soon,
David. write an email responding to David. You shoulkd write at least 120 words. You
mustn't include your name or address

1. Dear David,
Thank you for your message. It was a pleasure to hear about your interest in television.
In my country, television remains a popular source of entertainment, although its
popularity is gradually declining among younger audiences due to the rise of streaming
platforms. There is still a wide range of programs available, from news and educational
content to dramas and game shows.
Personally, I find historical documentaries and cultural programs particularly engaging.
One of my favourite shows is National Geographic Explorer, which presents fascinating
insights into science, nature, and world cultures. It is both informative and visually
impressive.
I usually watch television for about one hour each evening. However, many people here
tend to watch more during weekends or holidays. I look forward to hearing more about
your favourite programs.
Kind regards

2. Dear David,
Thank you for sharing your thoughts on television. It is indeed fascinating how such a
seemingly simple form of entertainment can capture our attention for hours on end.

In my country, television remains a prevalent medium, though its dominance is gradually

being replaced by online streaming platforms. That said, traditional television still offers a
wide array of compelling programs ranging from news and documentaries to dramas and
quiz shows. Personally, I find most programs reasonably engaging, though the quality
varies significantly across channels.
Among all, my favourite TV program is BBC Earth, a documentary series that explores the
wonders of the natural world. Its combination of stunning visuals and informative
narration renders it both educational and emotionally resonant.
As for my viewing habits, I typically watch around an hour of television per day, primarily
in the evenings. That said, many individuals, especially younger audiences, are shifting
towards digital platforms which offer greater flexibility and content variety.
I would be delighted to hear more about your favourite programs as well.
Kind regards,

You recently have organized a college ski trip and you have received an email from Ms.
Alice, a parent of one of the students. Read part of her email below. "I understand you
were one of the organizers of our son's ski trip. I have to say my husband and I were
extremely dissatisfied with the arrangements. You know, my son and his classmates
were eager to join the trip at first, but when he came home, my son informed us that the
lessons were fewer than promised and the accommodation was inadequate. Can you
please give us a satisfactory explanation? Write an email responding to Ms. Alice. You
should write at least 120 words., You mustn'y include your name or address.

1. Dear Ms. Alice,

Thank you for reaching out and for sharing your concerns regarding the recent ski trip. I
sincerely regret to hear that your son’s experience did not meet your expectations, and I
fully understand your disappointment.
Regarding the ski lessons, I acknowledge that there were indeed fewer sessions than
initially scheduled. This was due to severe weather conditions on two of the days, which led
to slope closures beyond our control. We prioritized student safety above all else, and
unfortunately this meant some planned activities had to be cancelled.
As for the accommodation, we are aware that certain facilities were not as comfortable as
anticipated. We have already raised this issue with the service provider and are currently
seeking improvements for future trips.
Once again, I apologise for the inconvenience caused and assure you that your feedback will
be taken seriously. Please do not hesitate to contact me should you require further
clarification.
Kind regards,

2. Dear Ms. Alice,

Thank you for your message. I was deeply concerned to learn of your dissatisfaction
regarding the recent college ski trip, and I appreciate you taking the time to voice your
concerns.
Please accept my sincerest apologies for the disappointment your son experienced. With
respect to the ski lessons, I regret to inform you that several sessions were regrettably
curtailed due to adverse weather conditions which rendered the slopes temporarily
inaccessible. The safety of all students was, of course, our paramount concern, and as such,
certain activities were suspended in accordance with the resort’s safety regulations.
In relation to the accommodation, we acknowledge that the facilities fell short of the
standards we were assured by the provider. This issue has since been formally addressed
with the accommodation management, and we are undertaking a full review of our future
service partnerships.
Once again, I extend my genuine apologies for the inconvenience caused. Your feedback is
invaluable, and we remain committed to ensuring higher standards in all forthcoming
excursions.
Yours faithfully,
You have recently started work in a new company. Write a lettter to your best friend,
Susie. In the letter, explain why you decided to change your job, describe your new job
and tell him/her your other news. You shoould write at least 120 words. You mustn't
include your name or address

1. Dear Susie,
I hope you're doing well! I just wanted to share some exciting news — I’ve recently started
a new job!
To be honest, I felt stuck in my previous position. The work had become monotonous, and
there were very few chances for growth. So when an opportunity came up at a company I’ve
always admired, I couldn’t pass it up.
I’m now working as a marketing coordinator at a tech start-up. The environment is super
dynamic, and I finally feel challenged again! The team is friendly, and the projects are both
creative and fast-paced — exactly what I was looking for.
Other than that, I’ve moved to a new apartment closer to the office, and I’m slowly getting
used to the commute. Let’s catch up soon — I miss you!
Love,

2. Dear Susie,
I hope this letter finds you in great spirits! I’ve been meaning to write to you — there’s
quite a bit of news to share.
I recently made the decision to switch jobs, and I must say, it’s been a refreshing change. My
previous role had become rather stagnant, offering little in terms of personal or
professional growth. So, when a promising opportunity came along, I felt it was the right
moment to embrace something new.
I’m now part of a vibrant start-up where I’ve taken on the role of a marketing strategist. The
work is fast-paced, intellectually stimulating, and the team is incredibly collaborative — I
feel more inspired than I have in years.
On a personal note, I’ve also moved to a new place closer to the office, which has made
mornings a lot less chaotic! I’d love to hear what you’ve been up to lately. Let’s plan a
proper catch-up soon.
Warmest wishes,