MODULE 3
Questionnaire
LO1: Identify Routine Problems
Part I
Direction: Choose the letter of the correct
answer.
1. It serves as a documented record of what an employee should accomplish in their position
and what activities they must perform well to meet the objectives.
a. Communication
b. Employee Recognition
c. Job Discription
d. Problem
2. A kind of problem which is felt by only one person or a small group of people. These problems
can vary widely in nature and impact, and they may arise in various aspects of an
individual's life.
a. Social Problem
b. Individual Problem
c. Challenges
d. Routine Problem
3. Common issues that occur regularly in the course of day-to-day operations within an
organization. It can impact productivity, efficiency, and employee morale if left unaddressed.
a. Social Problem
b. Individual Problem
c. Challenges
d. Routine Problem
4. A condition, behavior, or situation that is perceived by society as undesirable or harmful and
in need of remedy.
a. Social Problem
b. Individual Problem
c. Challenges
d. Routine Problem
5. A situation or issue that presents a challenge or obstacle to achieving a desired goal or
outcome. It typically involve a discrepancy between the current state of affairs and the
desired state, requiring some form of action or intervention to resolve.
a. Social Problem
b. Individual Problem
c. Problem
d. Routine Problem
Part II
Direction: Write "IP" if the item represents an individual problem, or "SP" if it
represents a social problem.
1. Political corruption and governance
issues
2. Self Development Challenges
3. Health Concerns
4. Violence and Crime
5. Financial Struggles
6. Poverty
7. Cultural/Identity Issue
8. Life Transitions
9. Relationship Issues
[Link] Degradaton
LO2: Look for Solutions to Routine Problems
Part I
Direction: Choose the letter of the correct
answer.
1. It is a plan used to find a solution or overcome a challenge. It includes
multiple steps to provide you with helpful guidelines on how to resolve a
business problem or industry challenge.
a. Kipling Method
b. Problem Solving Strategies
c. Trial and Error Approach
d. Decision Matrix
2. It is named after a poem "I Keep Six Honest Serving Men”. It is a popular
system used to define problems. It highlights six important questions you can ask to
overcome a challenge.
a. Trial and Error Approach
b. Decision Matrix
c. Problem Solving Strategies
d. Kipling Method
3. This problem solving strategy is done by making a list of several potential
solutions and then try them one by one.
a. Trial and Error Approach
b. Decision Matrix
c. Problem Solving Strategies
d. Kipling Method
4. This problem-solving strategy allows you to focus on resolving each smaller piece
of the problem individually, which may be more manageable.
a. Collect and organize information about the problem
b. Use the Kipling Method
c. Break the problem into smaller pieces
d. Visualize the problem
5. If you want to improve how quickly your team can develop and sell a product,
what type of problem-solving strategy you should do to help you identify potential
areas of improvement?
a. Draw a diagram of the problem
b. Break the problem into smaller pieces
c. Use your past experience
d. Ask your peers for help
Part II
Direction: Write T if the statement is TRUE and write F if the statement is FALSE.
1. Taking the time to define a potential challenge cannot assist you in identifying certain
elements to create a plan to resolve them.
2. It may be helpful to break larger problems down into smaller pieces or steps.
3. If the problem seems like it might really be unsolvable, just step away from it and stop
attempting to resolve it.
4. Collecting information about the problem and organizing it into a chart, table or list may
be deemed inefficient.
5. Allowing yourself time to rest, exercise and take care of your own well-being can make
solving the problem easier when you come back to it.
6. Getting opinions from your peers can expose you to new perspectives and unique
solutions.
7. Sometimes the best way to solve a problem is to work backwards to solve it.
8. If the problem you are working on does not need an immediate solution, consider
stepping away from it for a few days until you are ready to approach it again.
9. Breaking down different areas and potential solutions to a problem can hinder your
understanding of the challenge's complexity and impede the development of effective
resolution strategies.
[Link] larger problems down into smaller pieces or steps is often considered
unproductive and can lead to confusion in problem-solving.
LO3: Recommend Solutions to Problems
1. What is the first step in the problem-solving process according to the information provided?
a) Brainstorming solutions
b) Confirming the need aligns with core values
c) Establishing the need for the solution
d) Adding context to the problem analysis
2. Which of the following is NOT listed as a possible big-picture need for problem-solving?
a) Logistics for career advancement
b) Peace of mind
c) Social recognition
d) Professional development
3. What is the purpose of confirming that the need aligns with your core values in the problem-
solving process?
a) To justify the energy and attention required for solving the problem
b) To complicate the problem-solving process
c) To make the problem-solving process faster
4. What is a key rule in brainstorming potential solutions in Step 5?
a) Dismissing any ideas that seem impractical
b) Writing down only the most obvious solutions
c) Inviting only one stakeholder to participate
d) Not dismissing any ideas
5. What is the purpose of implementing the right solution to the right problem in Step 6?
a) To complicate the problem-solving process
b) To ensure the problem is never solved
c) To put the plan into action
d) To avoid evaluating the solution's impacts
Direction: Match column A with column B.
COLUMN A
COLUMN B
Step 1: Establish the Need for the A. Involves brainstorming potential solutions for
Solution the specific problem.
Step 2: Confirm the Need Aligns with Your B. Requires confirming that the need for a solution
Core Values aligns with personal beliefs and principles.
Step 3: Add Context to the Problem C. Involves setting the stage for the potential
Analysis solution by analyzing problem details.
Step 4: Brainstorm a Problem Statement D. Involves creating a short and clear description
of the problem that needs solving.
Step 5: Brainstorm the Best Solution for
the Specific Problem E. Requires confirming that the need for a solution
justifies the energy and attention required.
Step 6: Implement the Right Solution to
the Right Problem F. Involves identifying the most suitable solution
and planning its implementation.
Step 7: Create a Problem-Solving Case
Study or Feedback Loop G. Involves evaluating the impacts of the
decision-making process and adjusting strategies
ANSWER KEY
LO1 LO2 LO3
Part I Part II Part I Part II Part I Part II
1. C 1. SP [Link] 1. B 1. F 6.T 1. C 1. C 6.A
2. B 2. IP [Link] 2. D 2. T 7.T 2. C 2. B 7.G
3. D 3. IP [Link] 3. A 3. F 8.T 3. A 3. E
4. A 4. SP [Link] 4. C 4. F 9.F 4. D 4. D
5. C 5. IP [Link] 5. A 5. T 10.F 5. C 5. F
