ZenBusiness Reviews 26,771

We have been with Zen Business for about 2 years. We have reached the point where we needed to cancel some parts of our subscription. I am currently on deployment and it's difficult to communicate for... See more

This customer service person was great. Very clear about what to do to correct the situation. Zen form currently has the Registered Agent/Member field hard-wired so that it cannot be changed. Could y... See more

It was a great experience to talk to Freddie, I was more than comfortable to explain my requested. Since 2021 I used your service, is the first someone treats me well like this. Professional, Respec... See more

I have received a letter today in the mail from a solicitor saying I had to pay for more things for my business. I called in support and spoke to Dece , she assured me that everything was already take... See more

Freddie was so helpful and eased my stress on our call. He helped me update my account with the necessary changes and was SO patient when my toddler was laughing and screaming in the background :) I a... See more

I haven't used ZenBusiness, Rating the convo had with Kiel, he was an excellent customer rep, cleared all the doubts and was active, and was indeed trying to help get the doubts cleared. I appreciate... See more

Freddy is not just a customer service employee, he is the best at this job, not just for Zen Business, but in general, he is extremely attentive and he listens so he can use all of his tools to help y... See more

Had some important questions I needed assistance with regarding my business and annual compliance requirements and JUNE was very helpful to guide me through exactly what I needed--even through an onli... See more

Have currently been frustrated with getting any agent to answer through chat, call, or email. But with that being said I am so thankful for Claire B. After trying to change my mailing address for the... See more

Oh my I am very appreciative of Alyssa. She was the individual that was placed onto the line to assist me. And in all honesty, they could not have placed me with anyone better. She was very understand... See more

MJ was amazing. I’m terrible with these type of situations and she was so patient and reassuring. Also I do NOT want to talk to a robot. The reason I pay for this service is for personalized care. If... See more

Noe G. was incredibly helpful and kind. He assisted me over the phone with fixing an address issue for my cleaning business and made the process so easy and stress-free. I truly appreciate his patienc... See more

Maria was GREAT. Responsive and even when it did take a little longer to hear back from her, she acknowledged it. Very professional, kind, and loved the use of smiley faces to let me know she was happ... See more

Mr. Munoz o. took care of my billing issues quickly and efficiently. Regrettably, ZEN Business needs to hire many more customer service people like Mr. Munoz O. because I was on hold over 1 hour... See more

I needed to ensure that the people of the account were properly placed and I had not done it correctly. Kevin was awesome...he was positive, professional and took care of the issue and made it all c... See more

I had been trying to figure out some issues with my domain for a couple of days because my email stopped working. I finally reached out to Zen Business since I purchased my domain through the membersh... See more

When I needed help correcting my EIN application, their support team was responsive and willing to assist. Even though the process involved IRS requirements, they explained the next steps clearly an... See more

Customer service was excellent, thank you Tony! Tony gets 5 Stars! ZenBusiness in general has been becoming more and more problematic. Email server issues consistently with no follow-up. Every time I... See more

The customer rep June was very courteous and helpful. While she could not resolve my issue she advised that she will reach out to the respective unit and provide me with an update via email.

What made my experience great was zen business made everything easy for me l had a live person on the phone walking me through everything thank you

hello, Jerel Sarate has the best customer service iv experience in a very long time!! He is very professional and answered all my question! he made me feel very confidant in using ZenBusiness for my... See more

Taylor A, was very knowledgeable and patient with me . Made me feel as my subscription was a very good purchase and decision. As I was worried before . But she cleared up all my worries and concerns.

Carlos Romero was great, very professional. My issue is I have been waiting over a month for my LLC to form and the dashboards say it should have been setup in mid December. I still don't have my... See more

This was my first time starting an LLC and I made some decisions that I later realized I wanted to change. Maria was so helpful, she explained how she could help me and what I needed to do for her to... See more

Jannah was super helpful checking in on what questions I had and making sure I understood next steps to register my LLC for the year. Quick and easy call that was much appreciated by me!

It was a slow start - taking almost 2 weeks but Zen business got the job done and personally reached out to explain why it took longer than expected.

Carlos Romero was very helpful with finding additional paperwork needed for opening our bank account in CA. He had lots of patience as I explained to him the document the bank was asking for. The docu... See more

Jhune was incredibly helpful and made sure that I not only was in compliance, but helped me identify a spam letter that would have cost me 350 for nothing. Super appreciative.

Great experience. Quick and easy phone call. Only hiccup is since my email address was wrong I'm now missing documents I need to complete to get my LLC finalized.

Paul answered all my questions quickly and precise. He made it easy to understand and I feel it will be easy to expand my company in a productive way With his advise/help

The service was quick excellent customer service any questions confusion they clear it out and help with the process and to make sure you r happy the process is smooth they give you a call and walk yo... See more

Mark Mariqita M. was helpful and knowledgeable. Appreciate the adjustment to my business name, it was easy with marks help.

Mark was polite and attentive, was on hold a long time but mark helped me out with the problem hopefully everything else works out good

Kevin was eager to help and get an immediate solution to my request. In addition, he offered to follow up my case to get an successful solution.

Ralhpie S Did a great job. Answered all my questions and took his time hear me concerns with a billing issue. He made sure that the proper department reached out to me on the next business day and the... See more

I had some urgent account issues, and Mark M stepped in and fixed them right away. I really appreciate the fast response and the solution. Thank you, Mark!

Zenbuisness has always been helpful with issues and fast responders! Aaron A is a great rep and support team member!

I had more than a few questions and Sheije was patient with me and able to answer all of them. Very nice interaction with her this evening. Seamless.

The representative was very kind and extremely knowledgeable. It was a very helpful conversation and he got everything handled for me. Very impressed with your customer service.

Mark M answered all my questions regarding submitting an EIN number to the IRS. Hold time was long but that was not the agent's fault.

Agent Baby June was polite, quick & thorough with assistance. Give her a raise! Respectfully,

June was polite and effective on getting my concern solved and got our formation process back on track.

It's good to know that your on top of the simple things that we tend to forget. Sara C. Was amazing when helping me with some state requirement that had slipped my mind.

I had a problem and Sheije was able to help me answer all my questions. Plus she helped me get right where I needed to be. So my LLC is done thank goodness….Thank you Sheije for being so patient and h... See more

Alyssa was excellent. The line dropped and she called me back and did not leave me until my company email was up and running.

Kevin was quick and helpful and got me all the information that I needed. It was very close to closing time of phone calls too.

My support agent was very helpful, quick to respond, and kind. It was an easy and helpful experience.

Support is very nice and helpful once I get them on the phone. It took almost an hour to get someone on the phone but once I got through they were very helpful.

cannot get a hold of customer support. Been on hold three times now for 45 mins plus. They promised to get back to me via email within one or two business days, it's been 4 now. Chat never comes onl... See more